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You can cancel your Youka subscription at any time from the billing portal.

Steps to cancel

1

Open your profile menu

In Youka Desktop, click your profile icon in the top-right corner.The profile menu in Youka Desktop, with Billing highlighted
2

Open Billing

Select Billing. The Stripe billing portal opens in your browser.
3

Choose Cancel subscription

Find your active plan and select Cancel subscription.Cancel subscription in the Stripe billing portal
4

Tell us why you are leaving

Choose a reason, then select Continue to cancellation.Stripe cancellation reason form
5

Confirm the cancellation

Review the date shown by Stripe. Select Cancel subscription to turn off automatic renewal.Final Stripe cancellation confirmation

After cancellation

  • Your plan stays active until the end of the current billing period shown by Stripe.
  • You will not be charged for another billing period.
  • Credits already issued keep their existing expiration dates. Monthly subscription credits are normally valid for 60 days from the date they were issued.
  • Your projects and library are not deleted.
Youka Desktop is the legacy app. You can also use Youka Online in your browser.

Need help?

If you cannot find Billing or Cancel subscription, email support@youka.io and include a screenshot of what you see.